TopCrest SEO Agency takes your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website at topcrest.co or interact with our services. We keep this policy straightforward and in plain English because we believe you have the right to understand exactly how your information is handled without needing a legal dictionary to do so.

By using our website, you agree to the practices described in this policy. If you have questions about anything covered here, you can reach us directly through our contact page and we will respond within one business day.

1. Who We Are

TopCrest SEO Agency is a search engine optimization company based in Cleveland, Ohio, USA, providing local SEO services to businesses across the USA and internationally.

Website: https://topcrest.co

Contact email: info@topcrest.co  

2. Information We Collect

Information You Provide

We collect personal information when you fill out a contact form, request a free SEO audit, or send us an email. This includes your name, email address, phone number if provided, website URL, and any message you submit.

Information Collected Automatically

When you visit topcrest.co, standard web technologies collect certain information automatically including your IP address, browser type, operating system, pages visited, and time spent on the site. This data is collected in aggregate and used to understand how visitors interact with our website.

3. How We Use Your Information

We use the information we collect to respond to your enquiries, provide the services you requested, improve our website, and communicate with you about your project. We do not sell your personal information to third parties. We do not use your information for automated decision-making or profiling.  

4. Cookies

Our website uses essential cookies necessary for basic functionality. These cannot be disabled and do not store personally identifiable information. You can control and manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. Third-Party Service Providers

We may use trusted third-party service providers to support website operation and business functions such as contact form processing, website hosting, and communication tools. Any third-party services we use will process information only as necessary to provide their services and in accordance with their own privacy policies. We do not allow third-party providers to use your information for their own marketing purposes.

6. How Long We Keep Your Information

We retain contact form enquiries for up to two years to maintain a record of communications. Website analytics data is retained in accordance with the settings of the analytics platform used. When your information is no longer needed we delete or anonymize it securely. You may request deletion of your personal information at any time by contacting us.

7. Your Privacy Rights

All Users

• The right to know what personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to withdraw consent at any time

EU and UK Residents (GDPR)

If you are located in the European Union or United Kingdom you have additional rights under GDPR including data portability, the right to restrict processing, and the right to object to processing. We respond to all requests within 30 days.

California Residents (CCPA)

California residents have the right to know what personal information is collected, to request deletion, and to opt out of the sale of personal information. TopCrest does not sell personal information.  

8. How We Protect Your Information

We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, or alteration. Our website uses HTTPS encryption. Access to personal data is restricted to those who need it. No method of internet transmission is 100% secure and we cannot guarantee absolute security, but we take all reasonable precautions.

9. Children’s Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13 please contact us immediately and we will delete it promptly.

10. Links to Other Websites

Our website may contain links to third-party websites. This Privacy Policy applies only to topcrest.co. We are not responsible for the privacy practices of other websites and encourage you to read their policies independently.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make significant changes we will update the last updated date at the top of this page. Your continued use of our website after changes constitutes acceptance of the updated policy.  

12. Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy please contact us:

TopCrest SEO Agency

Cleveland, Ohio, USA

Website: https://topcrest.co/contact-us/

info@topcrest.co

We aim to respond to all privacy-related enquiries within one business day.